论文标题:质量功能配置方法及其在高等教育领域拓展的理论探讨
On Classroom Silence
论文作者 程馨
论文导师 徐建培,论文学位 硕士,论文专业 管理科学与工程
论文单位 青岛大学,点击次数 53,论文页数 73页File Size3436k
2005-05-01论文网 http://www.lw23.com/lunwen_593260137/ 质量功能配置;质量屋;主成分分析法;客户驱动团队;反质量功能配置
QFD (Quality Function Deployment); HoQ (House of Quality) ; Chief Component Analysis; Customer-driven Teams; R- QFD (Reversed Quality Function Deployment)
质量功能配置(Quality Function Deployment,QFD)作为质量工程核心技术之一,在整个质量管理学科中占据了十分重要的地位。近30年来,QFD受到了国际质量学术界的极大关注,是国内外质量管理的一个热点问题。经过了多年的研究,QFD在日本、欧美等许多国家得到了广泛的传播和实践,其应用领域已经涉及到制造业、服务业、国防工业、软件业等许多领域。 本文首先分析了质量功能配置理论及应用在国内外的研究现状,然后论证了质量功能配置理论在高等教育领域中可以应用的理论条件,提出了质量功能配置方法在高等教育领域中应用的基本模型,并且引入了反质量功能配置理论为高校和企业找到了一条“双赢”的途径。紧接着针对QFD在理论、支持工具和应用实施中的组织和管理方面的一些缺陷和不足,——提出解决方案,并在高等教育领域提出相应的应用模型或模拟分析。最后,指出了质量功能配置的研究展望。 本文研究成果和创新性主要体现在以下几个方面: 第一,通过分析论述高校与企业之间的相似之处,为质量功能配置理论在高校教育中的应用寻找到了理论土壤,提出了质量功能配置在高等教育领域应用的基本模型,并且应用反质量功能配置理论为高校和企业找到了一个“双赢”的途径。 第二,针对顾客需求信息的复杂性和重要性,提出了一个有效地解决方案,并且提出了高等教育顾客需求的确定模型。 第三,传统的QFD主要应用于设计、开发和生产过程,本文提出了一个扩展的质量功能配置模型,将其理论应用到企业各个部门,使得质量功能配置理论系统化特性更加完善,真正体现以顾客需求为中心,并且在高等教育领域提出了高等教育学生培养流程的扩展QFD应用模型。 第四,针对质量功能配置理论的核心工具——质量屋的一定缺陷,本文提出用主成分分析法重新构建质量屋,并且结合高等教育领域,利用主成分分析法对高等学校选修课课程设置进行模拟分析。 第五,QFD应用实施过程中会引起许多其它问题,如组织管理问题,这时建立客户驱动团队是个不错的办法,本文就此详细地介绍了质量功能配置中的客户驱动团队的组织结构、团队成员和其发展阶段,并且给出了客户驱动团队在高等教育领域应用的理论模型。
As one of the core techniques of quality engineering, Quality Function Deployment (QFD) occupies very important place in the quality management subject. In recent 30 years, QFD has been paid much attention in the academic circles of quality in the world, which is a hot question in research of quality management. Through many years of research, it has been widely spread and practiced in many countries of Japan, Europe and US, and so forth. And it has been applied in manufacturing, service, defense and software development, etc.At first, in the dissertation, the condition of research about the theory and application of QFD in the worldwide analyzed. Then in this paper, the author analyses the application of QFD in High Education, and points the basic model in High Education using QFD. Meanwhile, the theory of R- QFD is introduced, which is a good method in terms of finding a "win-win" way for universities and corporations. Next, some defects and shortcomings which exist in the theory of QFD, the core tool of QFD and in the process of application of QFD are pointed in this dissertation. According to these questions, the effective solving projects are offered correspondingly, and in High Education, the models and stimulation analysis are offered correspondingly too. Finally, the future directions of QFD research are pointed.The research achievements and innovations of the dissertation are mainly embodied in several perspectives as follows:Firstly, through analyzing the similarity between universities and corporations, there is a theory soil that suits for QFD applying in High Education. Then, the model of QFD using in High Education is pointed. Moreover, there is a "win-win" way uniting universities and corporations by using R- QFD.Secondly, according to the complication and importance of the resources of customers" demands, an effective solving project is offered. Meanwhile, the model of deciding the customers" demands of High Education is pointed.Thirdly, conventional QFD only applied in the process of designing, developing, and manufacturing, and an extend model of QFD is given. In this model, QFD is used in every department of corporation, which will make the advantage of systematic character of QFD embody the idea of customers are core truly. In addition, the paper offers an extend model of QFD which is used in High Education.Fourthly, according to a certain shortcoming of the core tool of QFD- HoQ, the idea of using Chief Component Analysis to rebuilt HoQ is given. In High Education, using Chief Component Analysis, the paper makes a stimulation analysis about setting up the elective courses.Fifthly, in the process of application of QFD, there are some questions such as the questions of organization and management. In this time, setting up Customer-driven Teams is a good method. In this dissertation, the structure, the members of teams and the places of development of Customer-driven Teams are introduced in detail. Moreover, the dissertation offers the model of Customer-driven Teams using in High Education.
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